The Challenge

• Create intuitive interfaces that integrate seamlessly into CommBank's existing digital ecosystem

• Balance business requirements with user needs

• Simplify the traditionally complex insurance application process

  
  

Collaboration & Process

• Worked closely with stakeholders, UX researchers, and partner Petsure

• Designed the end-to-end digital experience for CommBank customers to access pet insurance services

• Managed close collaboration across multiple teams to meet tight timeline

Outcomes

• Product launched successfully within planned timeline

• Established CommBank's entry into the pet insurance market

• Streamlined user experience contributed to strong initial adoption rates

• Positioned the bank to capture value in the growing pet care economy

This product was awarded a Mozo recognition for "Exceptional Quality Pet Insurance".

Due to CBA confidentiality guidelines I am not able to share specific images/mockups of this project's design process. Please explore the Pet Insurance live application and product to check the live project.