Home and Car Insurance application - CommBank
Client: CommBank
Redesigned CommBank's Home and Car Insurance products, creating a faster, more intuitive quote flow that improved task-completion rates.
Context
CBA partners with Hollard, an Australian Car and Home insurance provider, to offer Home and Car insurance products.
Deliverables
- Full web responsive journey
- High-fidelity UI Design
- UI components aligned with CBA Design systems
Problem space and personal challenges
Transition to a new product offering while maintaining brand trust and continuity for existing customers. The specific business problem was the risk of losing customers during partner transition without a seamless digital journey.
Design process
I worked closely with the Senior UX Designer, stakeholders, and the Hollard design team to deliver the end-to-end digital experience for CommBank customers to access Home and Car insurance services. I managed close collaboration across teams to meet tight timelines.
Outcomes and results
Improved quote completion speed by implementing pre-fill. Reduced field capture by 25%.
This product was launched to the market in mid 2025.
Due to CBA confidentiality guidelines I am not able to share specific images/mockups of this project's design process. Please check the live products to see the final experience.
