Context
CBA partners with Hollard, an Australian Car and Home insurance provider, to offer Home and Car insurance products.
Deliverables
Full web responsive journey
High-fidelity UI Design
UI components aligned with CBA Design systems
Home and Car Insurance application - CommBank
UI Design, Web application
Context
CBA partners with Hollard, an Australian Car and Home insurance provider, to offer Home and Car insurance products.
Deliverables
Full web responsive journey
High-fidelity UI Design
UI components aligned with CBA Design systems
Context
CBA partners with Hollard, an Australian Car and Home insurance provider, to offer Home and Car insurance products.
Deliverables
Full web responsive journey
High-fidelity UI Design
UI components aligned with CBA Design systems
Visit CommBank / Car Insurance
Problem space and personal challenges
Transition to a new product offering while maintaining brand trust and continuity for existing customers. The specific business problem was the risk of losing customers during partner transition without a seamless digital journey.
Design process
I worked closely with the Senior UX Designer, stakeholders, and the Petsure design team to deliver the end-to-end digital experience for CommBank customers to access pet insurance services. I managed close collaboration across teams to meet tight timelines.
Outcomes and results
Improved quote completion speed by implementing pre-fill. Reduced field capture by 25%.
This product was launched to the market in mid 2025.
Due to CBA confidentiality guidelines I am not able to share specific images/mockups of this project's design process. Please check the live products to check the final experience.
Problem space and personal challenges
Transition to a new product offering while maintaining brand trust and continuity for existing customers. The specific business problem was the risk of losing customers during partner transition without a seamless digital journey.
Design process
I worked closely with the Senior UX Designer, stakeholders, and the Petsure design team to deliver the end-to-end digital experience for CommBank customers to access pet insurance services. I managed close collaboration across teams to meet tight timelines.
Outcomes and results
Improved quote completion speed by implementing pre-fill. Reduced field capture by 25%.
This product was launched to the market in mid 2025.
Due to CBA confidentiality guidelines I am not able to share specific images/mockups of this project's design process. Please check the live products to check the final experience.
Problem space and personal challenges
Transition to a new product offering while maintaining brand trust and continuity for existing customers. The specific business problem was the risk of losing customers during partner transition without a seamless digital journey.
Design process
I worked closely with the Senior UX Designer, stakeholders, and the Petsure design team to deliver the end-to-end digital experience for CommBank customers to access pet insurance services. I managed close collaboration across teams to meet tight timelines.
Outcomes and results
Improved quote completion speed by implementing pre-fill. Reduced field capture by 25%.
This product was launched to the market in mid 2025.
Due to CBA confidentiality guidelines I am not able to share specific images/mockups of this project's design process. Please check the live products to check the final experience.
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Let’s solve it together
Skip the agency overhead and get end-to-end product design expertise on your side.
Let’s solve it together
Skip the agency overhead and get end-to-end product design expertise on your side.
Let’s solve it together
Skip the agency overhead and get end-to-end product design expertise on your side.
Let’s solve it together
Skip the agency overhead and get end-to-end product design expertise on your side.
